Internet Compliance

Online Safety

This section provides you with information on issues relating to online safety, such as how to protect your children from inappropriate Web sites, and how to ensure the security of your home computer on the Internet. Also in this section is information on the regulatory regime governing the Internet in Australia. We encourage you to read the following information and if your have any further questions please contact the relevant bodies listed, or Soul on 13 14 23.

The Internet Industry Association
- About the IIA
- Contacting the IIA

The Australian Broadcasting Authority
- About the ABA
- Complaints
- Contacting the ABA

Filtering and control software

General Safety Information
- Passwords
- Chat Rooms

A MUST read for kids!
- 6 rules for using the Internet and Chat rooms
- Be a Cybersmart Kid

Just for parents
- Helpful rules for protecting your children when using the Internet

The Internet Industry Association

At Soul we are proud to promote positive user relations with the Internet Industry by encouraging the awareness of the Internet Industry Codes of Practice.

The Internet Industry Codes of practice can be viewed by clicking here. The codes of practise are registered with and monitored by the Australian Broadcasting Authority (ABA), for further information regarding the ABA see below.

About the IIA
The Internet Industry Association is Australia's national Internet industry organisation. Members include telecommunications carriers; content creators and publishers; web developers; e-commerce traders and solutions providers; hardware vendors; systems integrators; banks, insurance underwriters; Internet law firms, ISPs; educational and training institutions; Internet research analysts; and a range of other businesses providing professional and technical support services. On behalf of its members, the IIA provides policy input to government and advocacy on a range of business and regulatory issues, to promote laws and initiatives, which enhance access, equity, reliability and growth of the medium within Australia.

Contacting the IIA
If you feel the codes of practice have somehow been breeched, you should forward your complaint to the IIA using the below contact information:

Postal Address for all correspondence:
PO Box 3986,
ACT 2603 Australia

Phone: (02) 6232 6900
Fax: (02) 6232 6513

The Australian Broadcasting Authority

About the ABA
The ABA is an independent federal statutory authority responsible for the regulation of free-to-air radio, television, pay TV, digital broadcasting and Internet content in Australia.

The ABA is working with the Internet industry and the community advisory body NetAlert to help ensure that people's use of the Internet is a positive experience and children, in particular, are protected from material that is unsuitable for them. While the Australian community recognises the enormous potential of the Internet and believes there are more advantages than disadvantages, many people also believe that there are risks.

View the ABA web site by clicking here

If you would like to make a complaint about Internet Content, you should first make a complaint to the owner of the site. The owner should tell you how they intend to deal with the complaint and what opportunities are available to you to take the matter further. If you are dissatisfied with their response or if they do not answer your complaint within 60 days, you may then complain to the ABA.

Contacting the ABA
Postal Address:
PO Box Q500,
Queen Victoria Building
NSW 1230 Australia

Phone: 1800 226 667 (Australia only)
Fax: (02) 9334 7799

Filtering and Control Software

One of the ways of minimising the risk of illegal and/or offensive content, and managing your children/s use of the Internet, is to use a content filtering software product. The IIA provides a list of approved content filtering solutions on their website, and as shown below:

General Safety Information

For general security purposes you should regularly change your password. You should keep your password secret, don't ever write it down and leave it near your or any other computer.

Chat Rooms
A chat room or Internet Relay Chat (IRC) is a place on the Internet where people with similar interests can meet and communicate together by typing messages on their computer. The messages in a chat room appear instantly to everybody who is connected to that particular chat room.  As chat rooms are a potential danger to children there are a few guidelines that they should follow. Netalert recommends the following should be used as a guideline.

A MUST Read for Kids!

6 rules when using the Internet and Chat rooms

  1. Never reveal any details that could be used to physically trace you, such as your real name, address, phone number, school name and friend’s name.
  2. If something appears on the screen in front of you, and you find it disturbing, you should let your parents, teacher or friends know.
  3. If you hear or see your friends not doing the right thing in a chat room, remind them of the potential dangers and how to do the right thing.
  4. Chat rooms are great ways to talk to people but beware that some people in them are not who they say they are. If someone, or something, disturbs you in a chat room, leave the chat room and find one where there are people you like.
  5. Remember not everything you read in chat rooms is true and people may not be who they say they are. Be smart and make decisions for yourself on what you think is right and wrong.
  6. Let your parents know when you have made a new friend online. If you want to meet this new person face-to-face, you must let your parents, teacher, carer or other responsible adult know that you have organised to meet someone.
Be a Cybersmart Kid!

The ABA’s website, Cybersmart Kids Online is a must for kids who use the Internet. The website particularly has a list of rules pertaining to what children should do and what they should be aware of when surfing the Internet. These rules can help educate children about what to do and what not to do online. To visit these rules, click here.

Just For Parents

Hints on how to help protect your children when they are using the Internet

  1. Communicate regularly (not just once) with your children about what they do online and to whom they talk online.
  2. Take computers out of children’s rooms and put them into public areas such as the family room or living room.
  3. Help your child choose their ‘screen name’, email address or instant messaging name wisely.
  4. Parents are urged to consider using technology, specifically software to help you protect your child. 

For further information you should visit the Netalert website at