Customer Information
Services

Mobile Standard Services
Wireless Internet

Introducing Wireless Internet
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions about this Service


Introducing Wireless Internet 

Wireless Internet allows you to access high-speed data services and the Internet on your personal computer or personal data assistant using your mobile phone as a modem.



Features and Benefits 

Wireless Internet utilises Optus’ GPRS network to deliver high-speed data services and Internet access on your personal computer or PDA (Personal Data Assistant).

Wireless Internet enables you to connect your personal computer or PDA to the Internet or World Wide Web via the Optus Internet Gateway.

  • Access the Internet by using your mobile phone as a modem for your personal computer or PDA.
  • Access fun services such as MMS (Multimedia Messaging Service).
  • Save money! Wireless Internet charges are based on data volume transmitted to or from your mobile phone, not time connected.
  • Receive voice calls when browsing the net!


Activating this Service 

To activate Wireless Internet, please visit our website for online customer service or contact us on our Customer Care number.

  • Contact us requesting the ‘yes’ info WAP service to be activated, telling us the make and model of your mobile phone.
  • Customers who have a Nokia or Ericsson phone will be asked to send an SMS to ‘8888’ quoting: “set <make of mobile phone> bearer secure”, eg “set Ericsson GPRS secure”, This will prompt an SMS with the set up instructions be sent to your phone. It will cost normal SMS costs for sending to ‘8888’ and 66 cents for receiving the settings.
    • If you have a Nokia mobile phone it will prompt you to ‘Save’, ‘View’ or ‘Delete the message. Select ‘Save’ and turn your mobile phone off and then on again.
    • If you have an Ericsson mobile phone it will prompt you to ‘Install’, or ‘Discard’ the message. Select ‘Install’ and turn your mobile phone off and then on again.
  • Alternatively we can send the manual provisioning instructions to your fax or email address allowing you to provision the mobile phone for GPRS. For further assistance with setting up your mobile phone please contact the mobile phone manufacturer.
  • Customer with any other make of mobile phone we can send the manual provisioning instructions to your fax or email address. For further assistance with setting up your mobile phone please contact the mobile phone manufacturer.
  • It may take up to 24 hours for your Wireless Internet service to be provided by Optus.


Using this Service 

A GPRS compatible mobile phone is needed to use the Wireless Internet service.

This is a general guide to using Wireless Internet; please refer to your mobile phone’s user manual for specific instructions.

Wireless Internet is typically set-up as follows:

  • Set GPRS up on your mobile phone. (See ‘Activating this Service’.)
  • Set up a modem on your personal computer or PDA. (Please refer to your personal computer or PDA user manual if you don’t know how this is done.)
  • Connect your mobile phone to your personal computer or PDA. (Please refer to your mobile phone user manual.)
  • Connect to the Internet via the Optus Gateway.
    • The Internet dial up window on the PDA, laptop or personal computer should have nothing in the username or password fields.
    • In dial up number field enter *99#, or if this does not work, dial *99***1#
    • Extra settings: +cgdcont=1,"ip"," internet”
    • Additional settings that you may be asked to enter: APN – enter “internet”, IP – enter “IP” and DNS Primary – enter 202.139.83.3 and Secondary – enter 192.65.91.129. (Include quotations where shown.)
  • You can now go to any Internet site.
  • To disconnect press the END key on your mobile phone or disconnect the Internet connection on your personal computer or PDA.

Cancelling the Wireless Internet service  

If the Wireless Internet service is not used you are not charged for the service, therefore cancellation may not be necessary.

If you find you no longer need your Wireless Internet service, please visit our website for online customer service or call us on our Customer Care number for assistance.



Costs of Using this Service 

There is no subscription fee for connecting the Wireless Internet service and you only pay for what you use.

There are no PEAK or OFF PEAK rates for this mode of access and there is no flagfall connection fee.

  • For specific costs please refer to the plan brochure.
  • Downloadable content such as ringtones and logos vary in cost and will be advised at the time of purchase.
  • Optus Wireless WAP Phone Fun message prices are stated at the time of download. (Please note: if you request Phone Fun pictures or ringtones to be sent to a mobile phone that is not compatible you will still be charged for the service.)

Viewing Wireless Internet charges on your Bill  

All Wireless Internet sessions accessed via your mobile service will be shown on your bill along with your other mobile phone charges.

The list is headed ‘DATA USAGE (GST Taxable) in bold type and underneath will list each session with date, time, description, volume downloaded (KB) and cost of the session.



Frequently Asked Questions about this Service 

Here are some frequently asked questions about the Wireless Internet service. For assistance please use the "Contact Us" section of our website or call our Customer Care number.

What is the difference between WAP (CSD), Wireless Internet and WAP (GPRS)?

  • WAP (CSD) utilises the GSM network to allow customers to access to modified Internet WAP sites directly from their mobile phone.
  • WAP (GPRS) utilises the GPRS network allowing customers faster access to WAP sites directly from their mobile phone.
  • Wireless Internet utilises the GPRS network to deliver high-speed data connections between mobile phones and the Internet with the mobile phone being used as a modem.

What information am I paying for per kilobyte?

  • When you receive information on your screen via Wireless Internet, this is the information you are charged for by kilobyte. When you send information via Wireless Internet, you are ‘transmitting’ and are charged per kilobyte.
  • Each new screen you open, or information you scroll through contains more bytes, the good news is that 1 kilobyte = approximately 200 words!
  • Also available on these sites are products and services downloadable directly to your computer or mobile service. These are charged to your mobile service at the rate advertised.

Now that I have Wireless Internet, can I use the WAP (GPRS) service as well?

  • Yes, you can. See our WAP (GPRS) factsheet for details.

Can I receive SMS when using Wireless Internet?

  • When an SMS is received it is not shown to you while the browser is open. Only an indication tone is played (this depends on the profile settings of your mobile phone). After closing the browser the received SMS can be viewed.

Can I receive voice calls when using Wireless Internet?

  • Yes, if you are not downloading or transferring data the mobile phone will ring and can be answered. At the end of the call, you are able to continue the data session without re-connecting to the host, although the ability to maintain this connection depends on your mobile phone and the application's parameters.
  • If a call is received while your mobile phone is actually downloading or transferring data, the incoming call will be diverted as per your usual diversion instructions.

Can I make a voice call when using Wireless Internet?

  • Yes, if you are not downloading or transferring data then you can make outgoing calls. At the end of the call, you are able to continue the data session without re-connecting to the host, although the ability to maintain this connection depends on your mobile phone and the application's parameters.
  • If you are actually downloading or transferring data, the Wireless Internet connection must be terminated before you can make an outgoing call.

Can any mobile phone access Wireless Internet?

  • No. You must have an Optus approved GPRS compatible mobile phone before you can access this service.

Can I keep my current mobile phone number and access Wireless Internet?

  • Yes, you can.

I can’t connect to the Internet on my mobile phone, what could be wrong?

  • Please check your GPRS Data settings are still saved to your mobile phone, if not you will not be able to access Wireless Internet. Please refer to your mobile phone user manual to do this.
  • Do you have coverage where you are? Check the coverage bars on your mobile phone. If you are not in a coverage area, your service will not be able to access the network.
  • If you are a new Wireless Internet user, have you turned your mobile phone off and then back on again? This is an important part of the Activation process.


Current as at 01/08/2007