Customer Information
Services

Mobile Standard Services
WAP (GPRS)

Introducing WAP (GPRS)
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions about this Service


Introducing WAP (GPRS) 

WAP (GPRS) allows you to access modified Internet sites with your mobile phone.



Features and Benefits 

WAP (GPRS) utilises the GPRS network to deliver high-speed data services to mobile phones. Users of WAP (GPRS) can obtain high-speed access to ‘WAP' enabled Internet websites.

WAP (Wireless Application Protocol) is a mobile Internet technology that allows companies to publish information on the Internet in a format accessible by mobile phones (WAP sites). Mobile phone users access this information via WAP browsers installed within WAP enabled mobile phones.

WAP sites are developed using technology to suit the display limitations of mobile phones and display information in text form only; pictures, photos and complex graphics cannot be viewed.

  • Save time! WAP (GPRS) uses GPRS for faster data transmission.
  • Save money! WAP (GPRS) charges are based on data volume transmitted, not time connected.
  • Receive Finance, News, Sports, Shopping, Lifestyle, Entertainment and Weather information to keep you up to date.
  • Enjoy the convenience and benefits of having no frills, fast, text based website access in the palm of your hand.
  • Access these services anywhere within Optus digital coverage areas, at any time of the day.
  • Continue to receive calls when browsing.


Activating this Service 

To activate WAP (GPRS), please visit our website for online customer service or contact us on our Customer Care number.

  • Contact us requesting the WAP (GPRS) service to be activated, telling us the make and model of your mobile phone.
  • Customers who have a Nokia or Ericsson phone will be asked to send an SMS to ‘8888' quoting: “set <make of mobile phone> bearer secure”, for example “set Ericsson GPRS secure”, this will prompt an SMS with the set up instructions be sent to your phone. This will be charge at normal SMS rates for sending to ‘8888' and 66 cents for receiving the settings.
    • If you have a Nokia mobile phone it will prompt you to ‘Save', ‘View' or ‘Delete the message. Select ‘Save' and turn your mobile phone off and then on again.
    • If you have an Ericsson mobile phone it will prompt you to ‘Install', or ‘Discard' the message. Select ‘Install' and turn your mobile phone off and then on again.
  • Alternatively we can send the manual provisioning instructions to your fax or email address allowing you to provision the mobile phone for GPRS. For further assistance with setting up your mobile phone please contact the mobile phone manufacturer.
  • Customers with any other make of mobile phone can have the manual provisioning instructions sent to a fax or email address allowing them to provision the mobile phone for GPRS. For further assistance with setting up your mobile phone please contact the mobile phone manufacturer.
  • It may take up to 24 hours for your WAP (GPRS) service to be provided by Optus.


Using this Service 

A GPRS compatible mobile phone is needed to use the WAP (GPRS) service.


Wap Connection Shortcuts  

  • Nokia: Press and hold down the "0" key or select "Services" from the main menu.
  • Sony Ericsson: Select "Internet Services" from the main menu.
  • Siemens: Select "Surf & Fun" from the main menu then "Internet".
  • Motorola: Scroll to and select "Web Access" from the main menu then "Browser" then "Launch".
  • Panasonic: Start Browser from menu.
  • For specific instructions on individual mobile phones, please refer to your mobile phone user manual or see the manufacturer's website.

Connecting to WAP (GPRS)  

Once you have saved the GPRS settings to your mobile phone and are active (see Activating this Service), follow the instructions below:

  • Go to the WAP (GPRS) function on your mobile phone.
  • Connect to the Optus WAP (GPRS) Homepage or enter the address of the site you want to access and press SEND or OK.
  • Within moments you will be browsing!
  • To disconnect, simply hit the END key on your mobile phone.

Cancelling the WAP (GPRS) service  

If the WAP (GPRS) service is not used you are not charged for the service, therefore cancellation may not be necessary.

If it is necessary to cancel access to the service, please visit our website for online customer service or call us on our Customer Care number for assistance.



Costs of Using this Service 

There is no monthly subscription fee for connecting the WAP (GPRS) service, you only pay for what you use.

  • For specific GPRS costs please refer to your plan brochure.
  • Optus WAP Phone Fun message prices are stated at the time of download. (Please note: if you request Phone Fun pictures or ringtones to be sent to a mobile phone that is not compatible you will still be charged for the service.)

Viewing WAP (GPRS) charges on your Bill  

All WAP (GPRS) sessions accessed via your mobile service will be shown on your bill in a separate listing.

The list is headed ‘Data Service (GPRS for your mobile service number)' in bold type and underneath will list each session with date, time, description, volume downloaded (KB) and cost of the session.



Frequently Asked Questions about this Service 

Here are some frequently asked questions about the WAP (GPRS) service. For assistance please use the "Contact Us" section of our website or call our Customer Care number.

What is the difference between WAP (CSD), WAP (GPRS) and Wireless Internet?

  • WAP (CSD) utilises the GSM network to allow customers to access to modified Internet WAP sites directly from their mobile phone.
  • WAP (GPRS) utilises the GPRS network allowing customers faster access to WAP sites directly from their mobile phone.
  • Wireless Internet utilises the GPRS network to deliver high-speed data connections between mobile phones and the Internet with the mobile phone being used as a modem.

Now that I have WAP (GPRS), can I use the Wireless Internet service as well?

  • Yes, you can. See our Wireless Internet factsheet for details.

Can I receive SMS when using WAP (GPRS)?

  • When an SMS is received it is not shown to you while the browser is open. Only an indication tone is played (this depends on the profile settings of your mobile phone). After closing the browser the received SMS can be viewed.

Can I receive voice calls when using WAP (GPRS)?

  • Yes, if you are not downloading or transferring data the mobile phone will ring and can be answered. At the end of the call, you are able to continue the data session without re-connecting to the host, although the ability to maintain this connection depends on your mobile phone and the application's parameters.
  • If a call is received while your mobile phone is actually downloading or transferring data, the incoming call will be diverted as per your usual diversion instructions.

Can I make a voice call when using WAP (GPRS)?

  • Yes, if you are not downloading or transferring data then you can make outgoing calls. At the end of the call, you are able to continue the data session without re-connecting to the host, although the ability to maintain this connection depends on your mobile phone and the application's parameters.
  • If you are actually downloading or transferring data, the WAP (GPRS) connection must be terminated before you can make an outgoing call.

Can any mobile phone access WAP (GPRS)?

  • No, you must have an Optus approved GPRS compatible mobile phone before you can access this service.

Can I keep my current mobile phone number and access WAP (GPRS)?

  • Yes, you can.

I can’t connect to WAP (GPRS), what could be wrong?

  • Please check your GPRS settings are still saved to your mobile phone, if not you will not be able to access this service.
  • Do you have coverage where you are? Check the coverage bars on your mobile phone. If you are not in a coverage area, your service will not be able to access the network.
  • If you are a new WAP (GPRS) user, have you turned your mobile phone off and then back on again? This is an important part of the Activation process.


Current as at 01/08/2007