Introducing Voicemail Call Recall
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions
|Introducing Voicemail Call Recall |
When a caller is diverted to your Voicemail and hangs up during the greeting, Voicemail Call Recall captures the call information and sends it to you by way of a Short Message Service (SMS).
If the callers name or number is in your phone book, then the SMS will actually show the callers details, allowing you to reply SMS directly to the caller.
|Features and Benefits |
Never miss caller information with Voicemail Call Recall. When a caller diverts to your Voicemail and hangs up during the greeting, Voicemail Call Recall captures the call information and sends it to you via SMS.
|Activating this Service |
This service is available on Soul pre-paid and post-paid mobiles.
Voicemail Call Recall is automatically activated, as part of the Voicemail service, free of charge when you activate your mobile service.
|Using this Service |
Once you receive an SMS with a caller’s number you can return the call immediately or return an SMS. Please note: The Voicemail Call Recall service will not work if you do not have Voicemail activated on your mobile service.
|Turning the Voicemail Call Recall service on and off via SMS
|To turn Voicemail Call Recall on via your mobile phone
|To turn Voicemail Call Recall off via your mobile phone
|Turning the Voicemail Call Recall service on or off via Optus Zoo
If you are a registered Optus Zoo customer you may also turn the Voicemail Call Recall service on or off from the Optus Zoo website:
|Costs of Using this Service |
Your Voicemail box is automatically activated, free of charge, when you activate your mobile service. There is no subscription fee and you only need to pay for what you use.
|Frequently Asked Questions |
Here are some frequently asked questions about the Voicemail Call Recall service. For assistance, please use the ‘Contact Us’ section of our website, or call our Customer Care number.How can I check if Voicemail Call Recall is active?
Why am I not receiving an SMS from the Voicemail Call Recall service?
Why is my Voicemail Call Recall Service not working?
What is the difference between Voicemail Call Recall and the Missed Call Service?
Can I choose to activate the Missed Call Service once I have Voicemail Call Recall?
Is this service available on Soul prepaid services?
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