Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions
|Introducing Voicemail |
Voicemail allows you to divert your unanswered calls to your own Voicemail box where the caller may record a message. You can dial your Voicemail box when convenient to retrieve stored messages.
|Features and Benefits |
|Activating this Service |
This service is available on Soul pre-paid and post-paid mobiles.
Your Voicemail box is automatically activated, free of charge, when you activate your mobile service. Your unanswered calls will automatically be diverted to your Voicemail box.
If you wish to have this service permanently removed, please call us on our Customer Care number for assistance.
|Activating Voice Memo service
Your Voice Memo feature allows both Optus and Non-Optus customers to record a voice message and deposit it directly into your active Voicemail box.
Voicemail Voice Memo service is automatically activated when you activate your mobile service. Your unanswered calls will automatically be diverted to your Voicemail box.
|Activating Multiple Greetings
To use your Voicemail, you must have a personal greeting. You can set up multiple greetings to suit your lifestyle. For example, one for work and one for play. Note: Message times are fixed.
Voicemail Multiple Greetings is automatically activated, as part of the Voicemail service when you activate your mobile service.
|Activating Call Recall
Call Recall sends an SMS message containing the caller's phone number to your mobile phone when a caller chooses not to leave a message on your Voicemail box, so you can easily call the person back if you wish to.
Call Recall is automatically activated with Voicemail. To deactivate or reactivate this service, call us on our Customer Care number.
|Mailbox on the Fly
Mailbox on the fly is activated if you have a diversion set to 321 but do not have a Voicemail box set up.
A temporary Voicemail box is created if a call diverts and is answered by Voicemail. Dial 321 to listen to your message as you would if you had a Voicemail box.
Mailbox on the Fly will give you the option of setting up the full Voicemail service, which will give you access to Voicemail’s advanced features.
|Using this Service |
Don't worry about missing calls when you need to turn your mobile phone off, are out of range, or your phone rings out. Have these calls automatically diverted to your Voicemail!
|Setting up your Voicemail box
When you receive your mobile phone you will need to personalise your Voicemail box. Dial 321 from your mobile phone and after listening to the initial greeting follow the Voice prompted Set up Tutorial.
You can reset your Voicemail box at any time through the Set up options menu. Simply access the Set up menu through the "0" Help Menu.
The Set up Tutorial will ask you to record:
|Depositing Voicemail messages in your Voicemail Box
When callers are diverted to your Voicemail box, they will hear your Personal Greeting prompting them to leave a message.
When someone leaves you a Voicemail message they leave a Voice recording on the Optus mobile network.
Once this message has been left on the Optus network by your caller a "Message Waiting Indicator" SMS Text (or 'MWI') message will be sent to your mobile phone. Most mobile phones show this as an envelope symbol that appears at the top of your phone's screen.
|Retrieving Voicemail messages from your Mobile Phone
Simply dial 321 from your Mobile Phone and follow the voice prompts.
When reading a Voicemail notification SMS, you can easily call your mailbox by pressing the ‘call’ button on your handset.
The voice prompt will welcome you and inform you that you have "x new messages and x saved messages".
You will then be played each new message in your Voicemail box. After each message, the voice prompt will offer you the following options:
|Retrieving Voicemail messages from a fixed line or overseas phone
Retrieving your Voicemail messages from a fixed line or overseas phone is easy, however you will need to remember the PIN you set up when you first accessed your Voicemail box.
|Saving and Deleting Voicemail Messages
You can store up to 20 messages in your Voicemail box at any one time. Unplayed and/or unsaved messages are kept for up to 14 days only.
After listening to your message, you are given the option of saving the message by pressing 5 or deleting the message by pressing 3.
Whilst checking your messages in Voicemail, you have the option to save or delete the message, or immediately call back the person who left the message. To do so, press 6 after listening to the message.
Remember additional charges apply for the Call Return function; see 'Costs of Using this Service'.
When a caller chooses not to leave a message on your Voicemail box, a Call Recall SMS text message containing the caller's phone number will be sent to your mobile phone so you can easily call the person back if you wish to. This Call Recall SMS message is generated when the caller hangs up prior to the tone to leave the message or left a message less than 2 seconds long.
Callers may opt to call directly to your Voicemail box to leave a message instead of calling your mobile number.
Callers using the Optus network can just call 323 and follow the voice prompts to leave a message. Non-Optus callers dial 0411 000 323, and follow the voice prompts to leave a message.
For further information on the Voice Memo service, please refer to the Voicemail Voice Memo factsheet.
You can set up multiple greetings to suit your lifestyle. For example, one for work and one for play.
Multiple Greetings allows you to personalise your Voicemail service to have different greetings for different times of the day.
For further information on the Multiple Greetings service, please refer to the Voicemail Multiple Greetings factsheet.
|Wake Up and Reminder Calls
You can set up your Voicemail to call you at your desired wake up time. Simply access the wake up menu when you're in the Voicemail system through the "0" Help Menu.
|Setting the Diversions to your Voicemail Box
Your Voicemail box is used for depositing messages when missed calls are diverted to your Voicemail box on the Optus network. You can change the timings and settings of your diversions via your mobile phone menu.
|Turning Off Voicemail
Voicemail can be disabled easily by changing your Diversion settings. See our Diversions Factsheet for details or consult your mobile phone user manual for instructions.
|Costs of Using this Service |
Your Voicemail box is automatically activated, free of charge, when you activate your mobile service. There is no subscription fee and you only need to pay for what you use. Please check your call plan details as charges may vary between call plans.
|Viewing your service charges on your Bill
Both Voicemail deposits and retrievals are itemised on your Bill.
|Frequently Asked Questions |
Here are some frequently asked questions about the Voicemail service. For assistance, please use the ‘Contact Us’ section of our website, or call our Customer Care number.Why can’t my friends leave a message on my Mailbox?
How do I extend the ring time before my calls are diverted to Voicemail?
Is it possible to recover deleted Voicemail messages?
Is this service available on Soul prepaid services?
|© 2011 Soul Communications Pty Ltd.|