Customer Information
Services

Mobile Standard Services
Mobile Phone (IMEI) Blocking

Introducing Mobile Phone IMEI (International Mobile Phone Equipment Identifier) Blocking
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions


Introducing Mobile Phone IMEI (International Mobile Phone Equipment Identifier) Blocking 

Mobile Phone (IMEI) Blocking is the disabling of a GSM (digital) mobile phone by way of its unique serial number. This blocks the mobile phone from being used on any Australian mobile network.



Features and Benefits 

Mobile phone (IMEI) blocking is the disabling of a GSM (digital) mobile phone via its unique serial (IMEI) number. IMEI stands for International Mobile Equipment Identifier.

  • Mobile phone blocking reduces mobile phone theft by blocking lost or stolen mobile phones making it useless to others.
  • Enjoy extra security as blocking ensures calls cannot be made from your SIM card or mobile phone if it is lost or stolen. (Calls to Emergency Services can still be made.)


Activating this Service 

Mobile phone blocking is available to all customers who notify us of a lost or stolen mobile phone.



Using this Service 

Once you notify us that your mobile phone is lost or stolen, we will attempt to block the mobile phone IMEI on the network. If successful, the mobile phone will be rendered useless if a SIM card from another network is used in the mobile phone. This block may take up to 72 hours to take effect, although your SIM card will be barred immediately if it is also lost.

Please advise us if the SIM card supplied by us was NOT in the lost or stolen mobile phone.

If you have swapped your SIM card between different mobile phones in the last 30 days we may not be able to block your mobile phone. This may also be the case if you have had other SIM cards in your mobile phone over the last 30 days.

If your lost or stolen mobile phone is returned to you, notify us as soon as possible so we may remove the block as soon as possible. Removing the block may take up to 72 hours.

If you replace your mobile phone please notify us as soon as possible with the new mobile phone’s IMEI number. We are unable to update IMEI numbers of mobile phones that were not purchased through us.

If your old SIM card is not returned or is damaged, a replacement can be ordered and then activated once received by you. Charges may apply if a replacement SIM is required.

We are unable to take any responsibility for costs or damages if a mobile phone (IMEI) is unable to be blocked for any reason.



Costs of Using this Service 

There is no charge for our Mobile Phone Blocking Service. If your mobile service is barred at the same time a block is requested on the mobile phone (IMEI), we may charge you a service suspension maintenance fee after the first month of suspension.



Frequently Asked Questions 

Here are some frequently asked questions about the Mobile Phone (IMEI) Blocking Service. For assistance, please use the ‘Contact Us’ section of our website, or call our Customer Care number.

What is an IMEI?

  • An IMEI is the unique serial number of a Digital GSM mobile phone and stands for International Mobile Equipment Identifier.

What will happen if I don’t notify you immediately that my mobile phone was lost or stolen?

  • If we are not notified straight away, someone may use your SIM card to make unauthorised calls from your mobile phone and this will be your responsibility.

Can I use my mobile phone when I find it or have it returned?

  • When you find your mobile phone, or have it returned to you, call us as soon as possible and we will remove the suspension from your mobile service and remove the mobile phone block. Remember, although it can take only a few hours to reactivate your SIM card, it can take up to 72 hours to unblock your mobile phone.

Can you trace my mobile phone and find it now that I have reported it stolen?

  • No, the tracing of mobile phones is not available.

Are there any instances when my mobile phone cannot be blocked?

  • To block a mobile phone (IMEI), Optus investigates the call data records produced for calls made from your SIM card in the last 30 days. Optus may not be able to block your mobile phone if:
    • You have not made any calls from your mobile service in the last 30 days, or your service wasn’t yet active
    • Your mobile phone had never been used to make a voice call or SMS
    • Your SIM card has been used in more than one mobile phone in the last 30 days; or
    • The mobile phone has had more than one SIM card used in it over the last 30 days.

Can I block my mobile phone anytime I like?

  • No, we will only block a mobile phone if it is lost or stolen.

Can you guarantee a mobile phone will be blocked?

  • No we cannot.

If I lose the mobile phone provided by you, with another carriers SIM card in it, who should I contact to block the IMEI?

  • You should contact the Service Provider of the SIM card and they will block the IMEI and SIM.


Current as at 08/08/2007