Customer Information
Services

Mobile Standard Services
Multimedia Messaging Service (MMS)

Introducing Multimedia Messaging Service (MMS)
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions


Introducing Multimedia Messaging Service (MMS) 

MMS allows you to send and receive multimedia content, including pictures, videos, and sounds with your compatible mobile phone.



Features and Benefits 

Simply put, MMS is SMS with photos and sound and provides an extra dimension to person to person communication.

With a compatible mobile phone, you can now send and receive pictures, sounds, animated graphics and short video messages. For those without MMS compatible mobile phones, received MMS can be viewed on the Optus website.

  • Send images to one or more MMS compatible mobile phones, non-MMS compatible mobile phones and email addresses.
  • Send MMS to multiple email addresses at one time.
  • Send pictures with sound from one MMS compatible mobile phone to another.
  • Send MMS in combinations of photos, images, animations, sound, text and video.
  • Download pictures, animations and sounds from the Optus Zoo ‘Multimedia Card Library!’ (found under ‘Communicate’ > ‘Send MMS via Web’)
  • Enjoy a multimedia experience without the need to return to the office and switching on your PC.
  • Send MMS to non-MMS compatible mobile phones to be viewed on the Optus website.
  • Store and display your MMS in your own private Storage Album on our website.
  • Take that special photo and send it NOW without having to wait until you plug in your computer.
  • Exchange personal video messages with compatible MMS Video mobile phones.


Activating this Service 

To activate MMS, please use the ‘Contact Us’ section of our website or call our Customer Care number for assistance.

  • If you call us to activate your MMS service, please call from a different phone to the one you want to activate the MMS service on. This is so we will be able to talk you through selecting the Optus settings that are pre programmed into most new mobile phones. If you are unable to call us from a separate service, please advise us so we can send the settings to you via email or SMS.
  • Alternatively, customers who have a Nokia, Ericsson or Sony Ericsson phone can send an SMS to ‘8888’ quoting: ‘set <make of mobile phone> bearer secure’. For example, ‘set Ericsson MMS secure’. If GPRS is being set up at the same time, a second SMS will require to be sent to ‘8888’ replacing MMS with GPRS.
  • An SMS containing instructions on how to set up MMS or GPRS will then be sent to your mobile phone. For each message received complete the following;
    • If you have a Nokia mobile phone it will prompt you to ‘Save’, ‘View’ or ‘Delete the message. Select ‘Save’ and turn your mobile phone off and then on again.
    • If you have an Ericsson or Sony Ericsson mobile phone, it will prompt you to ‘Install’, or ‘Discard’ the message. Select ‘Install’ and turn your mobile phone off and then on again.
  • It may take up to 24 hours for your MMS Data Service to be activated on the network.
  • Once your MMS service is active, we will ask you to send an MMS to confirm the service is working correctly. You will be unable to receive any MMS until you have successfully sent an MMS.


Using this Service 

MMS can be sent and received in 2 ways: MMS Web and MMS Person to Person.

  • This is a general guide to using MMS. For specific instructions on individual mobile phones, please refer to your mobile phone user manual.

Receiving MMS on your MMS mobile phone  

You will be alerted as soon as an MMS is received by your mobile phone.

  • ‘NEW MESSAGE’ or the Message Waiting Indicator (MWI) will appear on your mobile phone screen.
  • Select ‘OPEN/VIEW’ to view and/or hear the new MMS.

Receiving MMS on a non-MMS mobile phone  

Non-MMS mobile phones receive MMS as an SMS with a Message Waiting (MWI).

The received SMS reads as follows:

  • ‘You have received an MMS msg. To read your MMS go to www.optus.com.au/viewmms and enter <MSN> as your user name and <XXXXX> as your password.’ (MSN means Mobile Service Number)
  • The recipient is then able to visit the website and view the MMS for up to 30 days before it is deleted from the Optus website.

Sending person to person MMS from your compatible mobile phone  

When creating MMS, include combinations of photos, images, animations, sound and text.

  • Open the ‘Messaging’ section on your MMS mobile phone.
  • Select ’Multimedia Message’.
  • Enter the destination of the message in the ‘To’ field.
  • Insert the photo or image you wish to send. Add text if you wish.
  • Select ‘Send’.

Sending person to person MMS from your mobile phone via WAP  

If you use GPRS to surf WAP sites, you can send MMS from there!

  • Access the GPRS homepage (‘Optus Zoo’) via your mobile phone, select ‘Communicate’, ‘Open Link’, then ‘Multimedia (MMS)’. Browse until you find the MMS that you want and send it. Refer to the Optus Zoo ‘MMS via Web’ factsheet for further information.

Accessing and sending MMS Web messages via a personal computer  

To access Web MMS, you must register and login to our website and follow the easy instructions.


Sending MMS across Australian networks  

Mobile phone originated MMS can be sent between all the Australian GSM networks including prepaid customers. MMS is not available to MobileSat mobile phones and is not guaranteed to CDMA customers.


Sending MMS across international networks  

MMS can be sent to selected overseas networks. These networks are:

  • Hong Kong – CSL
  • Malaysia – Maxis
  • Philippines – Globe
  • Singapore – SingTel
  • Taiwan – Taiwan Mobile
  • Thailand – AIS

Optus is working towards providing this service to other overseas networks in the future.

MMS recipients on other international networks will receive an SMS notification, not an MMS, whether or not the recipient has an MMS compatible mobile phone.


MMS Formats  

Formats supported by MMS compatible mobile phones vary, dependant on the model of your mobile phone. Some supported formats include the following:

  • Photos and Pictures – JPEG, GIF, WBMP
  • Animations – Animated GIF
  • Sound – AMR
  • Text – TXT · Video – .3gp and .mp4 formats.

How to upload MMS from your mobile phone to the Storage Albums on our website.  

MMS Storage Albums provide you with a convenient way to store and display your MMS files. You may store your images and photos in a private MMS album for your eyes only or share them with friends and family.

You can free up valuable space on your mobile phone by uploading MMS to the MMS Album on our website.

You can also organise your MMS files into private and shared Albums for easy access and management.

To upload a photo, image or animation from your MMS mobile phone please follow these easy steps:

  • Open the ‘Messaging’ section on your MMS mobile phone.
  • Select ’Multimedia Message’.
  • Enter the destination of the message in the ‘To’ field as number ‘8888’.
  • Insert the photo or image you wish to send.
  • Select ‘Send’.
  • The photo or image is sent to your MMS Storage Album.


Costs of Using this Service 

MMS within Australia are charged at a flat rate.

  • There is no monthly fee to use this service.
  • MMS charges are included in your included call allowance where applicable.
  • The standard rate for MMS is 50 cents (GST inclusive) per message sent.
  • SMS sent to ‘8888’ are charged at the normal SMS rate. Please see your Call Plan brochure for details.
  • To receive GPRS data settings to your mobile phone from the ‘8888’ automated service costs 66 cents (GST inclusive) per message received.
  • If you send an MMS from your mobile phone to multiple mobile phones, you will be charged for each mobile number the MMS is sent to.
  • If you send an MMS from your mobile phone to an email group containing multiple email addresses, you will be charged for only 1 MMS.
  • MMS Album space is provided free of charge, however sending the MMS to the album will be charged at the standard MMS rate.
  • Sending MMS via a WAP service using your mobile phone will incur WAP and MMS charges.
  • MMS Video messages are charged at the standard MMS rate.
  • International MMS is charged at a flat rate of 75 cents (GST inclusive) per message.
  • The time that an MMS is sent is determined by the local time of where the message sender is located.

Viewing MMS charges on your Bill  

All MMS sent from your mobile phone, and any MMS requested to be sent from a website, will be shown on your bill.

  • MMS is displayed on your bill within your itemised call details, under the ‘Duration’ column.


Frequently Asked Questions 

Here are some frequently asked questions about the MMS service. For more information, please use the ‘Contact Us’ section of our website or call our Customer Care number for assistance.

What is MMS?

  • MMS is a flexible message service that allows you to send and receive sounds and images (with a compatible mobile phone).

Do I need a special mobile phone to use MMS?

  • Yes, to send MMS from your mobile phone you will need an Optus approved MMS compatible mobile phone. Once MMS is activated, you can also register at our website and send MMS from there.

What happens if I send an MMS to a non-MMS mobile phone?

  • The receiving phone is identified as a non-MMS mobile phone and instead of sending the MMS to the mobile phone, the message is stored on the Optus website. A Short Message Service (SMS) with the address of the web page, a user name and password is sent to the message recipient notifying them that they have received MMS. The recipient can then access the Optus website to retrieve the message. For further information, refer to the ‘Using this Service’ section of this factsheet.

Can I send an MMS to any mobile phone in Australia?

  • No, MMS is not available to CDMA or MobileSat mobile phones, and is not guaranteed to Optus prepaid customers.

Can I use MMS whilst I’m overseas (roaming)?

  • No, unfortunately this service is not offered.

Can I send MMS overseas?

  • Yes. MMS can be sent to certain overseas mobile phone networks. These are:
    • Hong Kong – CSL
    • Malaysia – Maxis
    • Philippines – Globe
    • Singapore – SingTel
    • Taiwan – Taiwan Mobile
    • Thailand – AIS
  • MMS recipients on other international networks will receive an SMS notification, not an MMS, whether or not the recipient has an MMS compatible mobile phone.
  • You can however, send an MMS to any email address worldwide.

If I send an MMS that doesn’t make it to it’s destination, do I get charged for it?

  • Yes, Mobile networks consider an MMS ‘sent’ as soon as the message is received by the sending network message centre, even if delivery is not possible.

Can I keep my current mobile phone number and have MMS?

  • Yes you can.

How big can an MMS be?

  • Each MMS is restricted in size to a maximum of 100 kilobytes (Kb), although the MMS size can be limited by the capacity of a mobile phone to receive and store large files. A typical MMS size is expected to be between 30 and 100 kilobytes. 100 Kb roughly equates to a 30 second video clip.

How many pictures/images can I include in a MMS?

  • MMS may include more than one image or picture although the capacity to display multiple images varies depending on the mobile phone being used.

I have an MMS compatible mobile phone, but it’s not Optus approved. Can I still have the MMS service?

  • The service can be activated on the network, but with no guarantee that it will work correctly.

What is the difference between EMS and MMS?

  • Enhanced Messaging Service (EMS) allows users of some models of mobile phone to add pictures, animations and sound to text messages. It also allows them to choose their own ring signal, background picture, attach pictures to names in the phone book; and send & receive EMS.


Current as at 08/08/2007