Introducing Missed Call Service
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions
|Introducing Missed Call Service |
Missed Call Service sends an SMS notification to your mobile phone when you are not able to answer a call. The SMS notification includes the phone number, time and date information of the caller. Callers with blocked Caller ID are able to leave details manually by following the voice prompts.
|Features and Benefits |
If you don’t use Voicemail, the Missed Call Service (MCS) captures the Caller ID of incoming calls when you are un-contactable. It then sends an SMS message to your mobile phone that includes the captured Caller ID, date and time of the missed call.
|Activating this Service |
MCS is automatically activated, free of charge, when you connect your mobile service.
|Using this Service |
Receive an SMS with missed call details. You can then return calls immediately, or wait for a more convenient time.
Please note: The Missed Call Service will not work if you have Voicemail activated on your mobile service.
|Your first MCS message: The welcome message
When you receive your first SMS via MCS the following welcome message will appear:
“Welcome to Missed Call Service. Callers can use this service to send you an SMS of the missed call. Receiving the SMS is free to you. For more info call 159.”
After the welcome message you will receive the standard MCS SMS when you miss a call/s, for example:
“12 missed calls since 06/02/05. 0293426000 (3) 13:45, 06/02/05. 02934261111 (2) 12:45, 06/02/05. 0412000111 (4), 11:00, 06/02/05. 0412000222 (3) 10:45, 06/02/05”
The SMS message is displayed as; the caller’s number, the number of time this caller has called, the last time they called and the date (for example: 0293426000 (3), 13:45, 06/02/05).
If numerous missed calls are captured you may receive more than one SMS regarding missed calls.
|Turning the Missed Call Service on and off via SMS
|To turn MCS on via your mobile phone
|To turn MCS off via your mobile phone
|Calling MCS from a phone other than your Soul mobile phone
The Missed Call Service can only be turned on or off using your mobile phone.
If attempting to contact the service from another phone you will hear the following message:
“Thank you for calling Missed Call Service. If you would like to activate or deactivate your Missed Call Service, please hang up now and dial 159 at no charge from your mobile phone.”
It will also give you the option of finding out more information about the service by pressing the # button.
|Turning the Missed Call Service on or off via Optus Zoo
If you are a registered Optus Zoo customer you may also turn the MCS on or off from the Optus Zoo website.
|Costs of Using this Service |
Your Missed Call Service is automatically activated, free of charge, when you activate your mobile service. There is no monthly charge and there is no charge to switch the service on or off.
Charges will apply when you have been diverted to another person’s MCS. Please check your call plan details as charges may vary between call plans.
|Viewing Missed Call Service charges on your Soul bill
Missed Call service SMS received on your mobile phone will appear on your bill as a free SMS to either 0411000160 or 61411000160.
Charges will appear on your bill when you have been diverted to another persons MCS and these will be shown as a call connecting to the called mobile service.
|Frequently Asked Questions |
Here are some frequently asked questions about the Missed Call service. For assistance, please use the ‘Contact Us’ section of our website, or call our Customer Care number.How can I check if the service is active or not?
Why am I not receiving SMS from the Missed Call Service?
Why isn’t my Missed Call Service working?
How long does the Missed Call Service store my SMS?
Why am I no longer receiving SMS on my mobile phone?
|© 2011 Soul Communications Pty Ltd.|