Introducing International Dialling and Information Services
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions
|Introducing International Dialling and Information Services |
International Dialling and Information Services allow you to call overseas and premium service (190) numbers from your mobile phone.
|Features and Benefits |
|Activating this Service |
This service is available on prepaid and is activated by default.
For Soul post-paid customers, the International Dialling and Information Services are automatically activated after the first successful payment from your nominated direct debit facility.
If you have purchased your post-paid mobile service from an authorised dealer and have not yet made a payment from your nominated direct debit facility, we will require an advance payment of $100 before activating this service for you.
|Testing the service
To check that this service is active, dial the FREE call number +899 212 34567. The recorded message will advise you whether your service is active or not. If the service is not active please use the ‘Contact Us’ section of our website or call our Customer Care number for assistance.
|Using this Service |
Follow the following instructions to make a call:
|Cancelling International Dialling and Information Services
If you would like to restrict international calls and Information Services from your mobile phone please use the ‘Contact Us’ section of our website or call our Customer Care number for assistance.
|Costs of Using this Service |
With Soul's great international call rates you can use your mobile phone to call almost anywhere in the world without being charged a fortune.
Information Services are charged at higher rates to mobile phones than to fixed line phones.
If you have paid an advance payment this will be credited towards your next and subsequent invoices until the advance payment has been used in full.
|Viewing International Dialling and Information Services charges on your bill
All calls made to international destinations and Information Services are listed within your itemised calls and may be identified by the prefix “+”, 011 or the number dialled under the Number Dialled column.
Always check the cost of a Premium Service before making a call to, or accessing a service. Costs of using Premium Services vary depending on the particular service and may include subscription fees, content charges, call connection or set up fees charged by the carriage service provider or content provider.
You are responsible for all costs incurred calling Premium Services. You should not rely on us to contact you or to suspend your service in the event of excessive or unusual use.
If you do not want access to Premium Services, including the ability to dial overseas, please call us and request the Premium Service restriction is added to your service.
|Frequently Asked Questions |
Here are some frequently asked questions about International Dialling and Information Services. For assistance, please use the ‘Contact Us’ section of our website, or call our Customer Care number.Why can’t I dial outside Australia?
If I make an overseas call on the last day of my billing period, will it show on my next bill?
Am I charged for a call via an overseas operator, even if the party I wanted did not answer?
Why do some ringing tones sound different?
Why can’t I get through to an overseas Freecall information service?
Why do I hear a message telling me this service is not available from my mobile phone when I dial a 190 number?
|© 2011 Soul Communications Pty Ltd.|