Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions
|Introducing Diversion |
Diversion allows you to redirect calls made to your mobile phone number to most other phone numbers, including Voicemail or paging services.
|Features and Benefits |
You don’t have to miss calls, divert your mobile phone to your Voicemail, SurePage service or even a fixed line phone!
|Activating this Service |
Your Diversion service is automatically activated, free of charge, when you activate your mobile service.
|Using this Service |
This is a general guide to using Diversions. For individual mobile phone menu instructions, please refer to your mobile phone user manual.
The following diversion codes are standard, and can be used on any mobile phone.
|Using Diversion Codes
When dialling Diversion into your mobile phone, replace XX with the appropriate code from above.
|Diversions and International Roaming
The above diversion codes can be used on your mobile phone anywhere in the world.
|Extending the ring time before a call is diverted.
When activated, your mobile phone is set to ring for 15 seconds before being diverted to your Voicemail or SurePage service. If this is too short or too long, you can change the time in intervals of 5 seconds, anywhere from 5 - 30 seconds.
|Costs of Using this Service |
Diversion charges vary according to your plan. For current charges, please use the ‘Contact Us’ section of our website or call our Customer Care number.
|Diversion Costs to Voicemail when International Roaming
|Frequently Asked Questions |
Here are some frequently asked questions about the Diversion service. For assistance, please use the ‘Contact Us’ section of our website, or call our Customer Care number.Why do callers hear the following: (2 long beeps) then… “We regret that the number you have dialled is disconnected or unavailable; for further information please call international directory assistance on 1225.”?
Why, when people call my number, do they hear the following message “The number you have dialled is disconnected”?
Can I divert my SMS messages to another phone number?
Can I divert all my calls to Voicemail or another phone number?
|© 2011 Soul Communications Pty Ltd.|