Customer Information
Services

Mobile Standard Services
112 GSM International Standard Emergency Access Number

Introducing 112 GSM International Standard Emergency Access Number
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions about this Service


Introducing 112 GSM International Standard Emergency Access Number 

112 GSM International Standard Emergency Access Number allows you to be connected to a local emergency number anywhere in the world (where GSM network coverage is available) by dialling 112 from your mobile phone (even if keypad is locked or SIM card is not present in phone).



Features and Benefits 

  • By dialling 112 you can contact the following emergency services:
    • Ambulance Services
    • Police Services
    • Fire Services
  • The service is available anywhere there is any GSM network coverage, worldwide.
  • You don’t even need a SIM card in your mobile phone to use this service!


Activating this Service 

112 GSM International Standard Emergency Access Number is automatically activated, free of charge, when you connect your mobile service.



Using this Service 

When dialling 112, mobile phone users should always provide as much information about the location of the emergency as possible, including the closest major road, which town/suburb or shire and state you are in. This simple step will prevent the possibility of delays in getting emergency assistance and perhaps even save lives.



Costs of Using this Service 

Calling 112 is just like calling a local emergency number. It is a FREE call.



Frequently Asked Questions about this Service 

Here are some frequently asked questions about the 112 Emergency Access Number service. For assistance please use the ‘Contact Us’ section of our website, or call our Customer Care number.

Am I charged for using this service?

  • No, you are not. Calling 112 is just like calling a local emergency number it is a free call.

Why is the number 112 and not our usual emergency number 000?

  • 112 is the International Standard Emergency Access Number, which means this is the number used by all GSM networks world wide. All digital mobile phones are manufactured with this number programmed into them as a default so that when the number is dialled in a coverage area, it will connect the user to the local emergency service number, no matter what country it is in, or whether a SIM card is in the mobile phone.

Can I still dial 000 to contact emergency services from my mobile phone?

  • Yes, but in Optus coverage areas only. Dialling 000 is also a FREE call.

I have a hearing/speech impediment and I cannot communicate very well over a voice service, is there an alternative method of contacting the emergency services?

  • Yes there is, although this is not part of the 112 Emergency Access Number service. In Australia you may use your TTY or mobile phone with a QWERTY keypad and dial 106 instead of 000 to communicate with the emergency services using your mobile phone as a modem.


Current as at 01/08/2007