Customer Information
Services

Mobile Extra Services
SurePage

Introducing SurePage
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions about this Service


Introducing SurePage 

SurePage allows you to direct incoming calls to a live operator who will take a message and send it to your mobile phone as an SMS.



Features and Benefits 

SurePage allows you to direct incoming calls to a live operator who will take a message and send it to your mobile phone as an SMS text message.

  • Create your own personalised answer message.
  • Your callers will appreciate the personal and professional touch.
  • Impress your callers by having them leave messages with a live and friendly SurePage operator rather than a pre-recorded Voicemail message.
  • Receive messages directly to your mobile phone.


Activating this Service 

To activate the SurePage service please call us on our Customer Care number for assistance.

  • When you activate SurePage you will need to create a answer message to be read by a live operator. Your answer message can be up to 64 characters long including spaces and punctuation.


Using this Service 

Don't worry about missing important calls when you need to turn your mobile phone off, are out of range, or your mobile phone rings out. Have these calls automatically diverted to your SurePage service.


Creating your answer message  

You can create your own SurePage answer message to be read by the operator. If you need to change this message please call us on our Customer Care number for assistance.

Please remember SurePage is a messaging service not an information service therefore any messages containing information other than your name and leaving a message is not acceptable.

The style of your answer message will depend on the type of callers you are expecting. Below are some examples.

  • "Thankyou for calling John Smith Realty. May I take your message?" (64 characters)
  • "This is John's Paging Service. Please leave a message" (54 characters)
  • "Smith Realty, please leave your message" (39 characters).

Depositing SurePage Messages  

When a call is diverted to your SurePage Service, a live operator will prompt the caller to leave a message using your personal greeting (answer message). The message will then be sent to you as an SMS message.


Retrieving SurePage Messages from your mobile phone  

When someone has left a SurePage message for you, the operator will send it to your mobile phone via SMS message service.

  • NEW MESSAGE or a small envelope (the Message Waiting Indicator) will appear on your mobile phone's display.
  • Select READ to view the message.

Using SurePage and Voicemail  

Sometimes you may like to switch between SurePage and . This is a simple process where you manually change the diversions from your mobile phone 'Diversion' menu. See our Diversion factsheet for more detailed information. If you need assistance please call us on our Customer Care number.

  • The SurePage diversion number is: + 61411000456 or 456.
  • The Voicemail box number is: + 61411000321 or 321.

Turning Off SurePage  

SurePage can be disabled easily by changing your diversion settings. See our Diversions factsheet for details or consult your mobile phone user manual for instructions.

  • If you want to deactivate SurePage permanently, contact us to remove the service from your mobile phone service.

Using SurePage whilst International Roaming  

SurePage is a network dependent function and does not work in every country.

Please note that an unconditional diversion must be set to your SurePage service to receive SurePage Messages when internationally roaming. For instructions on how to set an unconditional diversion please see our Diversion factsheet or refer to your mobile phone user manual for specific instructions. If you need assistance please call us on our Customer Care number.



Costs of Using this Service 

We will activate SurePage for you upon request free of charge and you only need to pay for what you use.

  • The cost per message sent to you is only 66 cents (including GST).
  • Diversions to your SurePage service are charged according to the diversion rates within your call plan.
  • There are no monthly subscription fees for this service.
  • SurePage messages are included within any applicable monthly-included call allowances, although the diversions charges are not.

Viewing SurePage charges on your Bill  

All SurePage messages sent to your mobile phone will be shown on your bill.

  • SurePage messages are listed within your itemised calls and are clearly identified as SMS page call type under the Number Dialled column.
  • Diversions to your SurePage service are itemised in a separate list called ‘Username’s Paging Number’.


Frequently Asked Questions about this Service 

Here are some frequently asked questions about the SurePage service. For assistance please use the "Contact Us" section of our website or call our Customer Care number.


Current as at 08/08/2007