Customer Information
Services

Home Phone Standard Services
Call Waiting

Introducing Call Waiting
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Troubleshooting this Service


Introducing Call Waiting 

Call Waiting notifies you of an incoming call on your home phone while you are already on a call. You can place your call on hold to answer the incoming call.



Features and Benefits 

Call Waiting allows you to answer a call whilst being on another call. The Call Waiting tone (2 beeps every 5 seconds) indicates that another call is waiting to be answered.

  • You can receive calls even when you’re on a call.
  • It is easy to switch between calls.
  • No need to miss important calls.


Activating this Service 

Call Waiting is automatically added to your home phone, however you may need to switch the feature on. See ‘Using this Service’ section.



Using this Service 

To turn on Call Waiting for all calls

  • Lift receiver
  • Dial *43# (star 43 hash)
  • Listen to the announcement
  • Hang up receiver.
To turn off Call Waiting for all calls

  • Lift receiver
  • Dial #43# (hash 43 hash)
  • Listen to the announcement
  • Hang up receiver.
To check if Call Waiting is on or off for all calls

  • Lift receiver
  • Dial *#43# (star hash 43 hash)
  • Listen to the announcement
  • Hang up receiver.
To answer another incoming call whilst on a call

  • Press Recall
  • Wait for the dial tone
  • Dial 2.
To switch between calls

  • Press Recall
  • Wait for the dial tone
  • Dial 2.
To hang up one call and return to the other

  • Press Recall
  • Wait for the Dial Tone
  • Dial 1.
To reject the incoming call

  • Press Recall
  • Wait for the dial tone
  • Dial 0.


Costs of Using this Service 

This service is free of charge for customers with a home phone. If you are on an outgoing call, normal call charges will apply. Please refer to your call plan details as charges may vary.



Troubleshooting this Service 

Troubleshooting Tips  

Here are some frequently asked questions about Call Waiting. For assistance please use the 'Contact Us' section of our website or call our Customer Care number.

Is Call Waiting available on a mobile service?

  • Yes, please refer to our mobile service factsheets for further information.

Does Call Waiting affect internet or facsimile connections?

  • Yes, it is possible that Call Waiting may affect these connections. Dialling *44 before the fax or internet number you are dialling will disable Call Waiting for that particular call.

Can I permanently turn Call Waiting off?

  • Yes. Simply dial #43# (star 43 hash) on your home phone to deactivate Call Waiting. Alternatively, you can have it removed from your home phone service by calling our Customer Care number.


Current as at 13/03/2008