Customer Information
Services

Home Phone Standard Services
Call Return

Introducing Call Return
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Troubleshooting this Service


Introducing Call Return 

Call Return allows you to access the number of the last unanswered call on your home phone service, provided the call was not made from a blocked or silent number.



Features and Benefits 

Call Return allows you to find the number of your last unanswered call by simply dialling *10# (star, ten, hash).

  • No need to miss important calls.
  • Use a quick command to find the number of your last unanswered call.


Activating this Service 

Call Return is automatically added to your home phone, however you may need to switch the feature on. See ‘Using this Service’ section.



Using this Service 

To retrieve the last unanswered call

  • Lift receiver
  • Dial *10#
  • Listen to the announcement
  • Hang up receiver.
To return the last unanswered call

  • Lift receiver
  • Dial *10#
  • Listen to the announcement
  • Dial 1.


Costs of Using this Service 

There is a charge of 35 cents to retrieve the number of your last unanswered call. If you decide to return the call by dialling ‘1’, standard call charges will apply.



Troubleshooting this Service  

Troubleshooting Tips  

Here are some frequently asked questions about Call Return. For assistance please use the 'Contact Us' section of our website or call our Customer Care number.

Can I use Call Return to retrieve a private number?

  • No, not all calls are accessible. Private numbers will not be disclosed.

Can I have Call Return on my mobile service?

  • No, you cannot. However your mobile phone will display the last unanswered call. This is indicated by a ‘Missed Call’ message. Private numbers will not be displayed. Please refer to your mobile phone user guide for specific information.

Does Call Return work with Call Waiting?

  • Yes, if a Call Waiting call is not answered it will be regarded as an unanswered call and can be accessed through Call Return.


Current as at 13/03/2008