Customer Information
Services

Home Phone Standard Services
Call Back

Introducing Call Back
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Troubleshooting this Service


Introducing Call Back 

Call Back allows you to set your home phone to sound a distinctive ringtone when an engaged number becomes available.



Features and Benefits 

If the phone number you are calling is engaged, the Call Back feature will redial the number as soon as it becomes available up to a maximum of 45 minutes after arranging the Call Back.

  • Return calls quickly and easily.
  • Don’t waste time repeatedly dialling a number.
  • Your phone will give you a distinctive ring when your Call Back is available.


Activating this Service 

Call Back is automatically added to your home phone; see ‘Using this Service’ section for details.



Using this Service 

Call Back is a standard feature that may be used on your home phone service.


To arrange a Call Back

When you receive a busy tone:

  • Press the Recall button
  • Dial *37#
  • Listen to the announcement
  • Hang up receiver
  • Your phone will give you a distinctive ring when your Call Back is available.

To cancel a Call Back

  • Lift receiver
  • Dial #37#
  • Listen to the announcement
  • Hang up receiver.

To find out if you have a Call Back arranged

  • Lift receiver
  • Dial *#37#
  • Listen to the announcement
  • Hang up receiver.


Costs of Using this Service 

The Call Back service costs 35 cents per successful connection plus standard call costs.



Troubleshooting this Service 

Troubleshooting Tips  

Here are some frequently asked questions about the Call Back service. If you are still having problems please call our Customer Care number for assistance.

Can I have Call Back on my mobile service?

  • No, this service is only available to home phone services.

Can I use the Call Back feature for any type of call I make?

  • No, Call Back cannot be arranged for all calls. It cannot be used for Operator Assisted Services, international destinations and may not work on some business numbers or other carriers' networks.

Can Call Back be used for unanswered calls?

  • No, Call Back will only work when the number being called is engaged.

How many Call Backs can I have arranged at one time?

  • You can have a maximum of 5 Call Backs arranged at any one time.

What if I want to go out and I’m waiting on a Call Back?

  • Simply cancel the Call Back request by following the instructions in the ‘Using this Service’ section.

Once a Call Back is requested, how long will it be attempted?

  • The busy destination will be monitored for 45 minutes.

What happens after the 45 minutes, does Call Back need to be reset?

  • Yes, Call Back will only attempt to complete the call for 45 minutes.


Current as at 13/03/2008