Customer Information
Services

Home Phone Standard Services
3-Way Chat

Introducing 3-Way Chat
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Troubleshooting this Service


Introducing 3-Way Chat 

3-Way Chat allows you to have a 3-way conference call on your home phone.



Features and Benefits 

3-Way Chat allows you to introduce a third person during a call and have a 3-way conversation.

  • Talk to 2 friends at a time!
  • Easy to use conference calling.
  • Automatically connected to your home phone service.


Activating this Service 

3-Way Chat is automatically added to your home phone, however you may need to switch the feature on. See 'Using this Service' section for details.



Using this Service 

To place a call on hold and make a new call

  • Press ‘Recall’ and wait for the dial tone
  • Enter the new phone number
  • Wait for the recipient to answer.
To start 3-Way Chat

  • Press ‘Recall’
  • Wait for the dial tone
  • Dial ‘3’ on the keypad.
To hang up one call and return to the call on hold

  • Press ‘Recall’
  • Wait for the dial tone
  • Dial ‘1’ on the keypad.
To split a 3-Way Chat session into two separate calls

  • Press ‘Recall’
  • Wait for the dial tone
  • Dial ‘2’ on the keypad.


Costs of Using this Service 

The 3-Way Chat service costs 55c per use plus standard call costs for each call joined to the chat.



Troubleshooting this Service 

Troubleshooting Tips  

Here are some frequently asked questions about 3-Way Chat. For assistance please use the ‘Contact Us’ section of our website or call our Customer Care number.

Does Call Waiting work when using 3-Way Chat?

  • No, you will not hear the call waiting tone while using 3-Way Chat.

Can I 3-Way Chat an incoming call via Call Waiting?

  • Yes, refer to the instructions listed under ‘Then start 3-Way Chat’.


Current as at 13/03/2008