Introducing Remote Access
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Troubleshooting this Service
|Introducing Remote Access |
Remote Access allows you to control and modify home phone services from a remote location.
|Features and Benefits |
Remote Access allows you to control specific home phone services from a location other than your home. Call Forward, Call Waiting, Call Control, Delayed Hotline and Smart Ring are all home phone services that can be modified away from home, using Remote Access.
|Activating this Service |
To activate the Remote Access service, please visit the ‘Contact Us’ section of our website or call our Customer Care number. Activation of Remote Access can take up to 48 hours.
|Using this Service |
Once activated, the Remote Access service is easy to use. All you need is your remote access number, your PIN and the command sequence for the service you want to control.
|Remote Access Number
|Person Identification Number (PIN)
|Changing your PIN
|Using Remote Access
|Costs of Using this Service |
This service has a monthly charge. For current charges, please use the ‘Contact Us’ section of our website or call our Customer Care number. Calls made to the Remote Access Number are charged at the applicable call rates (whether local, mobile or national). Please refer to your call plan details as charges may vary.
|Viewing Remote Access service charges on your Bill
Your Remote Access service monthly charge is shown as a service charge, along with your line rental for your home phone service.
|Troubleshooting this Service |
Here are some frequently asked questions about the Remote Access service. For further assistance, please use the ‘Contact Us’ section of our website, or call our Customer Care number.
Why can’t I change my PIN by Remote Access?
What can I do if I cannot remember my PIN?
Can I use Remote Access while I am overseas?
How many changes can I make on my home phone with each Remote Access call?
|© 2011 Soul Communications Pty Ltd.|