Introducing Soul Virtual Messages
Features and Benefits
Activating this Service
Using this Service
Costs of Using this Service
Frequently Asked Questions
|Introducing Soul Virtual Messages |
Soul Virtual Messages allows you to have a separate mailbox number that callers can dial to leave a message for you.
|Features and Benefits |
|Activating this Service |
To activate Soul Virtual Messages, please visit the ‘Contact Us’ section of our website or call our Customer Care number. The service may take up to 48 hours to activate.
|Using this Service |
Soul Virtual Messages is an optional enhanced service that can be added to your existing home phone service. The Soul Virtual Messages service is user friendly and once activated you only need your PIN and your Soul Virtual Messages Access Number.
|Personal Identification Number (PIN)
|Setting up Soul Virtual Messages
The first time you call your Soul Virtual Messages service, a voice prompt will guide you to record your personal greeting. You will then be asked to enter a PIN. Enter the last 4 digits of your Soul Virtual Messages Access Number (this is your temporary PIN) then press hash (#).
|Changing your Soul Virtual Messages greeting
You can re-record your personal greeting at any time through the Set-Up options menu.
|Depositing messages on Soul Virtual Messages
Callers who dial your Soul Virtual Messages number will hear your personal greeting, prompting them to leave a message. This message is then saved to your Soul Virtual Messages mailbox.
|Retrieving messages from your home phone service
Simply dial your Soul Virtual Messages Access Number (example: 08 xxxx xxxx) and while the greeting is playing, press hash (#), enter your PIN, then press hash (#).
The voice prompt will welcome you and inform you of how many new (and saved) messages you have.
You will then be played each message being held in Soul Virtual Messages. After each message, the voice prompt will offer you the following options:
Undeleted messages will be automatically saved for up to 35 days.
|Saving and deleting Soul Virtual Messages messages
You can store up to 50 messages in your Soul Virtual Messages mailbox at any one time and messages can be stored for up to 35 days. After listening to a message, you are given the option of replaying or deleting the message.
|Find out who called you with Hang Up Messages
If a caller hangs up after your personal greeting tone, you will be notified of their number, provided it’s not blocked or silent. You will need to activate this feature from the Set Up menu. A maximum of 5 Hang Up Message numbers can be retrieved.
|Forwarding messages to Soul Virtual Messages
Divert your calls to Soul Virtual Messages when you are busy or unable to answer the phone.
|Soul Virtual Messages shortcuts
At any time, press:
When listening to your messages, press:
|Disconnecting Soul Virtual Messages
To have Soul Virtual Messages disconnected, use the ‘Contact us’ section of our website or call our Customer Care number.
|Costs of Using this Service |
This service has a monthly charge. For current charges, please use the ‘Contact Us’ section of our website or call our Customer Care number. Call charges apply for message retrievals and calls diverted to Soul Virtual Messages. Soul Virtual Messages services are held in capital cities - if you are outside the capital city, you may be charged for long distance calls for message retrievals and diversions. Please refer to your call plan details as charges may vary.
|Viewing Soul Virtual Messages service charges on your Bill
On your bill, the Soul Virtual Messages monthly charge will be shown under ‘Charges this Bill’ along with the line rental for your home phone service.
|Frequently Asked Questions |
Here are some frequently asked questions about the Soul Virtual Messages service. For assistance, please use the ‘Contact Us’ section of our website, or call our Customer Care number.My friends can’t leave a message on my Soul Virtual Messages.
My phone has a strange ‘stutter’ when I pick up the receiver.
Can I extend the ring time before Soul Virtual Messages answers my calls?
Is it possible to recover deleted Soul Virtual Messages messages?
What is my default (temporary) password?
What if I cannot remember my PIN?
Can I use the Soul Home Messages Call Back service with Soul Virtual Messages?
|© 2011 Soul Communications Pty Ltd.|