Introducing Soul Phone Fax
Features and Benefits
Activating this Service
Using this Service
Disconnecting Soul Phone Fax
Costs of Using this Service
Viewing Soul Phone Fax charges on your Bill
Frequently Asked Questions
|Introducing Soul Phone Fax |
Soul Phone Fax allows you to have 2 separate phone numbers for voice calls and fax calls on a single home phone line.
|Features and Benefits |
|Activating this Service |
To activate Soul Phone Fax, please visit the ‘Contact Us’ section of our website or call our Customer Care number. This service may take up to 48 hours to activate.
|Using this Service |
Soul Phone Fax is an optional enhanced service that can be used on your home phone. A fax machine with distinctive ring capability is required.
|Making a call from your Soul Phone Fax number
|Using Call Control, Call Forward or Call Waiting on your Soul Phone Fax number
|Disconnecting Soul Phone Fax |
To disconnect Soul Phone Fax, please call our Customer Care number. This service may take up to 48 hours to disconnect.
|Costs of Using this Service |
This service has a monthly charge. For current charges, please use the ‘Contact Us’ section of our website or call our Customer Care number. Normal call charges apply to calls made using the primary voice number. Please refer to your call plan details as charges may vary.
Higher call costs apply to calls made using the override prefix. Please refer to the Home Phone Fax/Multi-Number plan brochure for call charges.
|Viewing Soul Phone Fax charges on your Bill |
|Frequently Asked Questions |
Here are some frequently asked questions about the Soul Phone Fax service. If you have any problems, please call our Customer Care number.What equipment do I need?
Does the Soul Phone Fax service allow me to use the phone and the fax at the same time?
What other home phone services can I use with Soul Phone Fax?
What services are not available with Soul Phone Fax?
How do I stop my answering machine from picking up incoming Soul Phone Fax calls too soon?
Do I need to turn off Call Waiting to send a fax?
What is the override prefix?
Can I choose the Soul Phone Fax number?
Can each number be billed to a separate account?
Do I pay a monthly charge for my Soul Phone Fax number?
Can I use Smart Ring with a Soul Phone Fax service?
|© 2011 Soul Communications Pty Ltd.|