Customer Information
Services

Home Phone Enhanced Services
Soul Phone Fax

Introducing Soul Phone Fax
Features and Benefits
Activating this Service
Using this Service
Disconnecting Soul Phone Fax
Costs of Using this Service
Viewing Soul Phone Fax charges on your Bill
Frequently Asked Questions


Introducing Soul Phone Fax 

Soul Phone Fax allows you to have 2 separate phone numbers for voice calls and fax calls on a single home phone line.



Features and Benefits 

  • Soul Phone Fax allows you to have 2 numbers connected to the same home phone service - one number for voice calls, the other for faxes.
  • A distinctive ringtone tells your fax machine when a fax transmission is incoming.
  • Give family, friends and business associates a separate fax number.
  • Distinguish fax calls from voice calls by different ringtones.
  • Make outgoing calls from the secondary (fax) number using an override prefix.
  • Calls made using the override prefix will be billed to the secondary fax number while all other call charges are defaulted to the primary voice number.


Activating this Service 

To activate Soul Phone Fax, please visit the ‘Contact Us’ section of our website or call our Customer Care number. This service may take up to 48 hours to activate.



Using this Service 

Soul Phone Fax is an optional enhanced service that can be used on your home phone. A fax machine with distinctive ring capability is required.


Making a call from your Soul Phone Fax number  

  • Wait for dial tone
  • Press * 11 * 3 # (the override prefix)
  • Wait for dial tone
  • Dial the fax number
  • Hang up.

Using Call Control, Call Forward or Call Waiting on your Soul Phone Fax number  

  • Press * 11 * 3 # before the required command sequence.
  • For example, to turn on Call Waiting:
    • Wait for dial tone
    • Press * 11 * 3 #
    • Wait for dial tone
    • Press * 43 # (the command sequence to turn on Call Waiting)
    • Hang up.

Command Sequence  

  • A command sequence is the series of numbers you dial to modify a service.
  • The command sequence for home phone services is given in the factsheet for each service.


Disconnecting Soul Phone Fax 

To disconnect Soul Phone Fax, please call our Customer Care number. This service may take up to 48 hours to disconnect.



Costs of Using this Service 

This service has a monthly charge. For current charges, please use the ‘Contact Us’ section of our website or call our Customer Care number. Normal call charges apply to calls made using the primary voice number. Please refer to your call plan details as charges may vary.

Higher call costs apply to calls made using the override prefix. Please refer to the Home Phone Fax/Multi-Number plan brochure for call charges.



Viewing Soul Phone Fax charges on your Bill 

  • Your Soul Phone Fax monthly service charge is displayed on your bill under ‘Charges this bill’.
  • Each number is shown as a separate service on your bill.
  • All calls made using the override prefix will be billed to the Soul Phone Fax Fax service.


Frequently Asked Questions 

Here are some frequently asked questions about the Soul Phone Fax service. If you have any problems, please call our Customer Care number.

What equipment do I need?

  • You will need a fax machine capable of recognising the distinctive Soul Phone Fax ringtone (repetition of 3 short rings, pause, 3 short rings).

Does the Soul Phone Fax service allow me to use the phone and the fax at the same time?

  • No, because Soul Phone Fax uses one phone line, the services cannot be used simultaneously.

What other home phone services can I use with Soul Phone Fax?

  • Call Back
  • Calling Number Display
  • Call Forward
  • Call Waiting can be switched on for both numbers. However it should be switched off temporarily to send faxes.
  • Call Control can be activated on both numbers. Each number will have a separate Personal Identification Number (PIN).

What services are not available with Soul Phone Fax?

  • Smart Ring cannot be used on either number
  • The Soul Phone Fax number does not support:
    • Abbreviated Dialling
    • Delayed Hotline
    • 3-Way Chat
    • Soul Home Messages.

How do I stop my answering machine from picking up incoming Soul Phone Fax calls too soon?

  • If your fax machine doesn’t have the chance to answer calls, extend the number of rings before your answering machine responds. Refer to your answering machine manual for instructions.

Do I need to turn off Call Waiting to send a fax?

  • Yes, Call Waiting should be temporarily disabled when sending a fax as Call Waiting tones may interrupt fax transmissions.

What is the override prefix?

  • The override prefix is *11*3#.

Can I choose the Soul Phone Fax number?

  • No, we are not able to guarantee phone numbers.

Can each number be billed to a separate account?

  • No, both numbers must be on the same account.

Do I pay a monthly charge for my Soul Phone Fax number?

  • Yes, the Soul Phone Fax number has a monthly plan fee. For current charges, please use the ‘Contact Us’ section of our website or call our Customer Care number.

Can I use Smart Ring with a Soul Phone Fax service?

  • No, Smart Ring is not compatible with Soul Phone Fax.


Current as at 13/03/2008