Soul internet Customer Service

We've replaced our old contact form with an improved quick help finder for faster delivery of the answers you're after! Just select your enquiry from the list below, then click Submit.

If you aren't taken to the answer you want, you can escalate your enquiry to our Customer Service Team by selecting No from the popup window on the next page.

How can I stop getting so much spam?
How can I protect my email from viruses?
What is a Scheduled Content Filter and where can I get one?
How do I access my email from my browser?
I'm having problems with my email!
How can I put my website online?
My Bill and Payment Queries
What should my computer settings be?
I'm having problems connecting!
I keep getting cut off!
I want to report an Incident of spam, prohibited content or denial of service/hacking.
Why has my connection become slow?