Contact Us

General
Soul Sales:
13 34 44
click here to email
Soul Customer Care:
13 30 20
Soul Customer Care Contact No. when overseas:
+ 61 8 9463 1599
 
Will be charged as an international call
Soul Credit:
1300 300 343
Soul Fax:
02 9349 5942
Soul Postal:
Locked Bag 5, Maroubra NSW 2035
Locate your nearest Soul authorised dealer:
click here to access
Request Online Password:
click here to email
Soul Careers:
click here to apply
National Relay Service (for the hearing or speech impaired):
13 36 77
Emergency calls via TTY and modem:
106

Home Phone
Soul home phone Customer Service:
13 30 20 click here for frequently asked questions
Log a fault for your Home Phone:
13 18 20
Emergency calls from your home phone:
000
Directory Assistance:*
1223
Operator Assisted calls *(National or International):
1234
*Call charges apply

Internet for customers with domains like @tpg.com.au, @mysoul.com.au , @bmail.com.au, @digisurf.com.au, @mysoul.tpg.com.au etc
TPG Internet Technical Support
13 14 23
TPG Internet Billing Enquiries
13 14 23

Internet for SWB customers
Soul Internet Support
1300 765 600 or click here for frequently asked questions
Log a Technical Enquiry:
click here to email

Mobile Phone
Soul mobile Customer Service:
13 30 20 or click here for frequently asked questions
Emergency calls:
112
National Thru Connect:
124 937 (124 YES)
Directory Assistance National*
1223
Directory Assistance International*
1225
*Call charges apply

Dissatisfied with our Service? click here to email


Soul Hours of operation
Sales - 13 34 44
9am 6pm Monday to Friday
9am 6pm Weekends
Customer Care 133020
8am 8pm Monday to Friday
9am 6pm Weekends
Credit - 1300 300 343
8am 8pm Monday to Friday
9am 6pm Saturday
Home Phone Faults 131820
8am 8pm Monday to Friday
9am 6pm Weekends
Soul Internet Support - 1300765600
8am 10pm Monday to Friday
9am 6pm Weekends
TPG Internet Support - 1300360855
8am midnight Monday to Friday
9am 9pm Weekends
*All times are EST and exclude National Public Holidays
** We may have limited operating hours on National Public Holidays. For more information about Public Holiday operating hours please contact the department you require.